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Red Hat partners closely with the industry's largest and most influential companies. Learn how these companies are incorporating Linux and Red Hat into their comprehensive business strategies.
Red Hat and its partners place great importance on ensuring that customers who purchase a Red Hat Enterprise Linux subscription receive the best possible support. With the introduction of Red Hat Enterprise Linux 5, Red Hat's policy is to require our partners to sell a Level 1 and 2 Linux support contract in conjunction with Red Hat's Level 3 subscription, as well as aligning support levels in terms of hours and availability. When buying from our partners, customers will benefit from world class front-line support backed up by Red Hat's world class Linux expertise and technology experience. With alignment of this integrated support system, customers are assured of consistent, highest quality support for Red Hat Enterprise Linux that they can bet their businesses on.